Abernook will gladly replace a gift, issue a gift certificate
or refund the credit card used for your purchase within 30 days
after you receive your merchandise. The exceptions to this
We do not offer returns or refunds on items that are engraved
or personalized in any way
We do not offer returns or refunds on special orders
We do not offer returns or refunds on
large quantity discount orders
The amount refunded is the item price and any applicable sales tax.
The shipping fees and gift wrapping fees are not refunded.
To return an item, please follow the steps below:
Contact Customer service to obtain an Item Return Number (IRN).
You can do this by emailing
or by calling us at .
If you are requesting an IRN number by email, list the item to be
returned, explain why the item is being
returned, and whether you are requesting an exchange or return.
When you receive your IRN, carefully repackage
the merchandise and include the IRN information.
Preferably, pack the
gift in its original packaging and if possible, include a copy of
the original packing slip or receipt.
The IRN will also include instructions about where to send the item.
For your protection, please return your gift with an insured freight forwarder
such as Federal Express, UPS or the United States Post Office. Make sure you
insure the shipment for an appropriate amount and retain your receipt.
Abernook is not responsible for return items that are damaged
or lost in transit.
You will be notified by email when your item has been received and
your IRN has been processed.