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RETURNS

Abernook will gladly replace a gift, issue a gift certificate or refund the credit card used for your purchase within 30 days after you receive your merchandise. The exceptions to this policy are:

  • We do not offer returns or refunds on items that are engraved or personalized in any way
  • We do not offer returns or refunds on special orders
  • We do not offer returns or refunds on large quantity discount orders
The amount refunded is the item price and any applicable sales tax. The shipping fees and gift wrapping fees are not refunded.

To return an item, please follow the steps below:
1. Contact Customer service to obtain an Item Return Number (IRN).
You can do this by emailing customerservice@abernook.com or by calling us at (800) 683-0027. If you are requesting an IRN number by email, list the item to be returned, explain why the item is being returned, and whether you are requesting an exchange or return.
2. When you receive your IRN, carefully repackage the merchandise and include the IRN information. Preferably, pack the gift in its original packaging and if possible, include a copy of the original packing slip or receipt. The IRN will also include instructions about where to send the item.
3. For your protection, please return your gift with an insured freight forwarder such as Federal Express, UPS or the United States Post Office. Make sure you insure the shipment for an appropriate amount and retain your receipt. Abernook is not responsible for return items that are damaged or lost in transit.
4. You will be notified by email when your item has been received and your IRN has been processed.


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